Frequently Asked Questions

3D Poly Model is a multivendor platform where designers can upload and sell their 3D models, and users can download both free and premium 3D models for various purposes including commercial use.

We support various 3D file formats including .max (3ds Max), .obj, .fbx, .blend (Blender), .stl, and more. Each product listing shows the available formats.

Yes! We have a large collection of free 3D models that you can download and use for personal and commercial projects. Premium models are also available for those looking for high-quality, exclusive designs.

Click the "Register" button in the top navigation. You can register as a regular user to download models, or as a vendor to start selling your 3D models.

Regular users can browse, download, and purchase 3D models. Vendor accounts can additionally upload and sell their own 3D models, track sales, and manage their product portfolio.

Click the "Login" button and then select "Forgot Password". Enter your email address and we'll send you instructions to reset your password.

Simply create a free account, browse our free models collection, and click the "Download" button on any model you like. You'll have instant access to download.

We accept various payment methods including credit/debit cards, PayPal, and other secure payment gateways. All transactions are encrypted and secure.

Most of our models come with commercial use licenses. However, always check the specific license terms for each model before using it in commercial projects. Some premium models may have different licensing terms.

After logging in, go to "My Downloads" in your profile menu. You'll find all your previously downloaded and purchased models there for easy re-download.

Register as a vendor, then access your Vendor Dashboard. From there, you can upload your 3D models, set prices, add descriptions and tags, and publish them for sale.

Models should be high-quality, well-optimized, and include proper preview images. We recommend providing multiple file formats and detailed descriptions. All models go through a review process before being published.

We offer competitive commission rates. The exact percentage depends on your vendor level and sales volume. Check your Vendor Dashboard for current commission rates.

Payments are processed monthly. You can view your sales history and payment status in your Vendor Dashboard. We support various payment methods for payouts.

First, check your internet connection and ensure you're logged in. If the problem persists, contact our support team with details about the model and any error messages you're receiving.

Make sure you're using compatible software for the file format. Check the model's requirements and specifications. If you believe there's an issue with the model itself, please contact us or the vendor directly.

We offer refunds within 7 days of purchase if the model is defective or not as described. Please review our refund policy for complete details and contact support if you need assistance.

We offer various licenses including Standard, Extended, and Commercial licenses. Each model's license type is clearly displayed on its product page. Make sure to choose the right license for your intended use.

Yes, most models can be modified for your projects. However, you cannot resell the modified versions as your own unless you have the appropriate license. Always check the specific license terms.

Restrictions vary by license type. Generally, you cannot redistribute the models, claim them as your own work, or use them in certain sensitive content. Review the full license agreement for complete details.